s9999 Privacy Policy

When you interact with s9999 — whether by browsing our platform, registering an account, making a deposit, or placing a bet — we collect certain categories of personal data. The specific data collected depends on how you engage with our services and what stage of the account lifecycle you are at.

1.1 Registration Data

When you create an s9999 account, we collect the following information directly from you:

• Full legal name (as it appears on your government-issued identification)
• Date of birth (for age verification purposes)
• Residential address (including city, district, and postcode)
• Mobile phone number (used for account verification and bKash / Nagad / Rocket payment linking)
• Email address (used for account correspondence and password recovery)
• Username and encrypted password
• Preferred currency (BDT — Bangladeshi Taka)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process — which is mandatory before any withdrawal is processed — we collect copies of the following documents:

• Government-issued photo identification (National Identity Card, passport, or driving licence)
• Proof of address dated within three months (utility bill, bank statement, or government correspondence)
• Proof of payment method ownership (screenshot of bKash, Nagad, or bank account showing your registered name and number)

1.3 Financial Transaction Data

Each time you deposit or withdraw funds on s9999, we record the following:

• Transaction amount in BDT
• Payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard)
• Transaction timestamp in Bangladesh Standard Time (BST, UTC+6)
• Transaction reference number issued by the payment provider
• Running account balance at the time of each transaction

1.4 Betting & Gaming Activity Data

We maintain a full record of your gaming and betting history on s9999, including bet amounts, markets selected, game titles played (slots, live casino, Dragon Tiger Luck), outcomes, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.

1.5 Technical & Device Data

When you access s9999 through a browser, we automatically collect certain technical information:

Data Type	Purpose
IP address	Geo-restriction checks, fraud detection, regulatory compliance
Browser type & version	Platform optimisation, technical support
Device type & operating system	Mobile/desktop experience delivery
Referring URL	Traffic source analysis, affiliate attribution
Pages visited & time on page	Platform analytics, UX improvement
Session duration & frequency	Responsible gaming monitoring

s9999 uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we process your personal data are as follows:

• Account Management: To create, maintain, and administer your s9999 player account, including processing deposits, withdrawals, and bet settlements in BDT.
• Identity & Age Verification: To verify that you are who you say you are, that you are at least 18 years of age, and that you are accessing the platform from a permitted location.
• Payment Processing: To facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and to maintain accurate financial records for your account.
• Fraud Prevention & Security: To monitor for suspicious activity, detect and investigate fraud, prevent money laundering, and protect the integrity of the s9999 platform and all player accounts on it.
• Responsible Gaming: To monitor player activity for indicators of problem gambling behaviour, and to enforce self-exclusion and account restriction requests in accordance with our Responsible Gaming Policy.
• Customer Support: To respond to your queries, complaints, and account-related requests efficiently and accurately.
• Legal & Regulatory Compliance: To comply with applicable anti-money laundering (AML) obligations, to respond to lawful requests from authorities, and to maintain records as required by applicable law.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the s9999 platform, enhance game performance, and personalise your experience.
• Marketing Communications: Where you have given explicit consent, to send you promotional offers, bonus notifications, and seasonal campaigns relevant to the Bangladesh market (such as BPL promotions, Eid bonus offers, and Pohela Boishakh campaigns). You may withdraw this consent at any time.

s9999 does not use automated decision-making or profiling in a manner that produces legal or similarly significant effects on players, except where required for fraud detection and prevention purposes, in which case a human review process is available upon request.

s9999 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the following limited circumstances, and only to the extent necessary for each specific purpose:

3.1 Payment Service Providers

To process deposits and withdrawals, we share necessary transaction data with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card networks (Visa, Mastercard). These providers process your data solely for payment execution and are subject to their own privacy and security standards.

3.2 Game Technology Providers

Our casino and sports betting games are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data to facilitate game delivery, RNG certification, and technical support. They do not receive your personally identifiable registration data.

3.3 Identity Verification Services

For KYC verification, we may use third-party identity verification service providers who process your identification documents on our behalf under strict data processing agreements. These providers are not permitted to use your data for any purpose other than identity verification for s9999.

3.4 Legal & Regulatory Authorities

s9999 may disclose personal data to regulatory authorities, law enforcement agencies, or financial intelligence units where required to do so by applicable law, court order, or lawful regulatory instruction. Where permissible, we will notify you of such a disclosure.

3.5 Business Transfers

In the event of a merger, acquisition, or transfer of all or part of s9999's business assets, player data may be transferred to the acquiring entity as part of the transaction. In such circumstances, players will be notified in advance and the acquiring entity will be bound by privacy obligations no less protective than those in this Privacy Policy.

s9999 uses cookies and similar tracking technologies to operate and improve our platform. A cookie is a small text file placed on your device by our web server when you visit s9999. Cookies enable core platform functions and help us understand how players use the site.

Cookie Category	Purpose	Retention
Essential Cookies	Required for login sessions, account security, and core platform functionality. Cannot be disabled without breaking the site.	Session / up to 30 days
Functional Cookies	Remember your preferences such as language and display settings to personalise your experience on s9999.	Up to 12 months
Analytics Cookies	Collect anonymised data on page views, session duration, and navigation paths to help us improve the platform.	Up to 24 months
Affiliate Tracking Cookies	Record the referring source of your visit for affiliate commission attribution purposes. Do not collect personally identifiable information.	Up to 30 days

You can control cookie settings through your browser's privacy preferences. Please note that disabling essential cookies will prevent you from logging into your s9999 account and using core platform features. Disabling analytics and functional cookies will not affect your ability to use the platform but may reduce the personalisation of your experience.

s9999 does not use third-party advertising cookies or cross-site tracking technologies that follow you across other websites outside the s9999 domain.

s9999 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of data we hold:

• Active Account Data: Retained for the full duration of your account being open and active on s9999.
• KYC & Identity Documents: Retained for a minimum of five years from the date of account closure, in accordance with anti-money laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five years from the date of each transaction, for accounting, audit, and regulatory compliance purposes.
• Betting & Gaming History: Retained for a minimum of three years from the date of each transaction for dispute resolution and responsible gaming analysis.
• Customer Support Communications: Retained for three years from the date of the most recent communication in each support thread.
• Marketing Consent Records: Retained from the date of consent until withdrawal of consent plus three years, to demonstrate compliance.
• Technical Log Data: Retained for up to 12 months and then automatically purged from our systems.

Upon expiry of the applicable retention period, personal data is either securely and permanently deleted from our systems or irreversibly anonymised so that it can no longer be associated with any individual player. Where anonymised data is retained for statistical analysis, it is no longer considered personal data under this Privacy Policy.

Players who request voluntary account closure may submit a data deletion request to [email protected]. Note that certain data must be retained for the statutory periods described above even after account closure, and cannot be deleted on request during those periods.

s9999 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. While no online platform can guarantee absolute security, we apply the following controls as standard:

• TLS/SSL Encryption: All data transmitted between your device and s9999 servers is encrypted using TLS 1.2 or higher. You will see the padlock icon in your browser address bar whenever you are on s9999.
• Password Hashing: Account passwords are never stored in plain text. They are hashed using industry-standard cryptographic algorithms before storage.
• Access Controls: Access to player personal data within s9999's internal systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational requirement may access identifiable player data.
• Fraud Monitoring: Our risk management systems continuously monitor account activity for indicators of fraud, identity theft, and unauthorised access attempts. Suspicious activity triggers automatic account restrictions pending investigation.
• Secure Payment Processing: Payment data (card numbers, bKash PINs, Nagad credentials) is processed entirely by our PCI-DSS compliant payment partners. s9999 never stores full card numbers or mobile banking PINs on our own servers.
• Data Breach Response: In the event of a confirmed data breach that is likely to affect your rights, s9999 will notify affected players promptly and take immediate steps to contain the breach and mitigate harm.

You also play an important role in keeping your account secure. You are responsible for maintaining the confidentiality of your s9999 username and password, and for ensuring you log out of your account when using shared devices. If you suspect that your s9999 account has been accessed without your authorisation, contact our support team immediately at [email protected].

As a player on s9999, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered account details. We will respond to all valid requests within 30 days.

s9999 will not charge a fee for processing legitimate privacy rights requests. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline the request, providing written reasons for doing so.

We may need to verify your identity before processing a rights request to ensure that we are releasing or modifying data only at the instruction of the legitimate account holder. Verification will be conducted by cross-referencing the request against the registered account details.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way s9999 handles your personal data, please contact our dedicated privacy support team:

Email: [email protected]
Response time: Within 2 business days during Bangladesh Standard Time (BST, UTC+6) operating hours.

Policy Updates

s9999 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players via email to their registered address and display a prominent notice on the s9999 platform for a minimum of 14 days prior to the changes taking effect.

The version of this Privacy Policy published on s9999.bio at any given time is the current operative version. The effective date at the top of this document will be updated each time a material revision is made. We recommend bookmarking this page and checking it periodically.

Your continued use of the s9999 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a material change to this Privacy Policy, you should cease using the platform and request account closure before the revised policy takes effect.

This Privacy Policy was last reviewed and updated on 1 January 2026. s9999 is committed to maintaining the highest standards of data protection for all players on our Bangladesh platform.